25-115 Student Success Coordinator (SUA 2) – Pre Business – Academic Support and Advocacy Center

Salary: $54,435.00 Annually

Location: West Chester University, PA

Job Number: 25-115

Department: University College

Division: Academic Support & Advocacy Center

Opening Date: 04/02/2025

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of Academic Support & Advocacy invites applications for four vacant position of Student Success Coordinator.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with generous retirement plans; many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Student Success Coordinators (SSCs) support student success and engagement by regularly engaging with students to help them navigate WCU experiences and connecting them with resources. SSCs support student success and persistence by helping them understand degree requirements, navigate academic policies, and facilitating timely course scheduling. Via direct contact with students, the SSC offers different types of academic support services to help students understand degree programs such as major specific requirements, general education requirements, and aid students in their utilization of academic systems and structures. SSCs design and administer student engagement campaigns to remind students on responsibilities such as placement exercises for incoming students, returning student registration and readmission invitations; create, design, and deploy communication campaigns utilizing mailings, emails, text messages, social media, and newsletters to directly engage with students; and respond to incoming requests for student support by connecting with students to the resources available to support student retention. This position is responsible for understanding the student experience and identifying process improvements while promoting retention and academic success.

The ideal candidate will demonstrate a deep commitment to student success; engaging communication skills; proactive thinking; creative problem-solving and continuous process improvement. The incumbent is team-oriented and will work closely with faculty and staff colleagues to support students.

Responsibilities include:

• Support students in understanding academic and registration requirements
• Develop and execute student communication campaigns to help connect students to academic and registration resources
• Utilize technology, such as the Navigate Student Success Platform, to understand student profiles and engage students
• Meet with students (via a combination of in-person and virtual appointments) to discuss academic requirements and resolve challenges
• Utilize proactive strategies to support student registration, academic planning, and navigation of curriculums and policies via meetings, communications, and programming
• Collaborate and communicate with faculty, chairs, deans, and colleagues regarding student care strategies and outcomes
• Serve as a primary point of contact for student engagement campaigns and individual student outreach
• Engage in daily communication with individual students and cohorts critical to the University’s commitment to student success and engagement
• Utilize student data to identify opportunities for outreach and support
• Plan, review, and facilitate outreach campaigns, and communication with students
• Identify continual process improvements to the student experience using campaign outcomes, challenges, and opportunities.
• Actively engage in training and awareness of FERPA. Promote FERPA compliance in all interactions with WCU Staff faculty, students, and families. Treat all records, data, and conversations confidentially in compliance with federal and institutional FERPA policies and guidelines
• Support students with a student-centered approach and provide holistic support to students
• Occasional evening weekend work may be required to support student events
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree
• Demonstrated experience supporting students at the college or high school level

Preferred Qualifications

• Experience working in a student support office or student resource office college or high school level
• Experience using software and technology when supporting student success (including but not limited to, Navigate/Early Alert systems, Microsoft Suite, student information systems, such as Banner, or a learning management systems)
• Experience meeting diverse student needs
• Experience with presenting to groups/public speaking

Special Instructions

This position is eligible for hybrid work but is not 100% remote.

Review of applications will begin immediately and continue until the position is filled.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application materials must include a resume, cover letter and a list of three references with contact information. (all required for consideration).

Applicants must successfully complete the interview process to be considered as a finalist.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.