Coordinator, Supportive Services – HigherEdJobs

Position Title:
Coordinator, Supportive Services

Job Description:
DIVISION: Student Development
DEPARTMENT: Office Student Right Responsibility – Student Mental Health & Wellness
CLASSIFICATION: Exempt
UNION: Non-union
REPORTS TO: Dean of Students
PLACEMENT: Professional, Grade S08
HIRING PAY RANGE: $52,618 – $61,606 annually

Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including health insurance, retirement benefits, holidays, personal time, and other discounts/reimbursement for classes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY
Joliet Junior College strives to offer students the ability to enhance their educational experience with activities and opportunities outside the classroom setting. This position works directly with students experiencing homelessness or students in care to improve their success, retention, and completion in academic pathways at Joliet Junior College. The purpose of this position is to improve and coordinate services and support for special populations, including students at-risk for or experiencing homelessness. In alignment with state law and best practices for student retention, the Supportive Services Coordinator will serve as the point of contact for eligible students under the Housing and Opportunities that are Useful for Students’ Excellence (HOUSE) program, as well as to work with campus partners to support the identified population of students by improving service coordination and conducting ongoing campus training and needs assessments.

Please note: Student experiencing homelessness means an individual enrolled in an institution who lacks or is at imminent risk of lacking a fixed, regular, and adequate nighttime residence or whose parent or legal guardian is unable or unwilling to provide shelter and care and includes individuals defined as homeless under the federal McKinney-Vento Homeless Assistance Act.
Student in care means any person, regardless of age, who is or was under the care and legal custody of the Department of Children and Family Services, including youth for whom the Department has court-ordered legal responsibility, youth who aged out of care at age 18 or older, or youth formerly under care who have been adopted and were the subject of an adoption assistance agreement or who have been placed in private guardianship and were the subject of a subsidized guardianship agreement.

For the purposes of this job description, all identified or eligible students will be referred to as “identified population of students.”

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. To understand provisions pertaining to the financial aid eligibility of identified population of students, including eligibility as an independent student under the federal Higher Education Act of 1965 and articulate eligibility to students seeking services and support.
2. To understand eligibility determinations for federal, state, or local programs that provide assistance or benefits to individuals on the basis of need.
3. To identify services and resources that are available to and appropriate for identified populations of students and to ensure students are able to access them.
4. To assist identified population of students in applying for and receiving federal and State financial aid and available services, including but not limited to housing, utility assistance, and food assistance.
5. To track and monitor the graduation rate and retention rate of identified population of students who are enrolled at the institution, as required.
6. To complete required reports including an annual report to the Illinois Community College Board on the number of identified population of students enrolled at the institution and other information as outlined in Public Act 102-0083.
7. To act as an intermediary between the identified population of students and relevant offices at the institution, including but not limited to the Office of Financial Aid, the Office of Student Rights and Responsibilities, and the Office of Disability Services.
8. To connect identified population of students to a local Continuum of Care (CoC) program or other community and campus resources.
9. To work with the institution’s Compliance and Digital Marketing offices to publish information on the institution’s website about the services and resources available through the coordinator, as well as contact information for local, state, and federal services.
10. To identify alternative safe environments for identified student populations during College closures as needed.
11. To train the institution’s employees to support students experiencing homelessness and to refer those students to the coordinator.
12. Provide support and recommend programs and services to improve the success, retention, and completion of this identified population of students.
13. Participate in trainings and organizations at the local and state level to share information, coordinate services, and develop best practices in supporting students in need.
14. Conduct needs assessments, evaluations, complete reporting, and compile data on the effectiveness of the program through methods including, but not limited to, student surveys.
15. To develop knowledge and skills necessary for applying for grants and identifying funding opportunities to support program sustainability and growth.
16. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS
1. Bachelor’s Degree in Social Work, Counseling, or related field
2. Understanding of higher education environments working with a diverse student population.
3. Demonstrated successful experience working with people experiencing homelessness, students in care, or other similar populations.
4. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
5. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Master’s Degree in Social Work, Counseling or related field with LCSW/LCPC highly desirable
2. Two (2) years of experience in community college student support programming
3. English and Spanish verbal and written communication proficiency.
4. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Normal office physical demands.
2. Ability to lift 30 pounds and transport supplies from office or storage to campus events.
3. Ability to travel between campus locations and move supplies to and from community/campus events.

WORKING CONDITIONS
1. Duties are performed on the main campus and extended campuses; ability to work at all JJC locations required.
2. Ability to work a flexible schedule to accommodate activities that do not occur within the regular work-day (nights and weekends may be requested).
3. Ability to work remotely if required.

Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.

Full Time/Part Time:
Full time
Union (If Applicable):

Scheduled Hours:
40

Benefits

Click on the link below for information about JJC’s Benefits:

Total Rewards | Joliet Junior College

An equal opportunity employer, affirmative action college supporting diversity.

Joliet Junior College is committed to a policy of non-discrimination to recruit, hire and promote for all positions without regard to race, color, religion, national origin, ancestry, age, gender, marital status, sexual orientation, disability, unfavorable military discharge, or any other unlawful basis in the recruitment selection, or employment of its employees. All employment decisions are based on the qualifications of each individual. No person shall be denied equal treatment on the basis of race, religion, national origin, ancestry, gender, marital status, sexual orientation, disability, unfavorable military discharge or any other unlawful basis in employment practices and policies.