OHIO:CRM Operations Manager – HigherEdJobs

Applications Accepted From
Public: Open to the public , University Wide

Special Instructions to
Applicants

We are seeking candidates with a commitment to working effectively with students, faculty, and staff from
diverse backgrounds.

To apply, please complete and submit the online application and be prepared to attach 3 separate documents:
Current resume, Cover Letter, and a list of 3 professional references with current contact information including email
addresses.

Review of applications will begin immediately and continue until the position is filled. For full consideration, please
apply by 11:59 p.m. EST on February 23, 2025.

This position is eligible for the following
benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for
you and eligible dependents, sick leave, vacation, and retirement.

Posting Number: 20166596S

Job Description

The OHIO Online CRM Operations Manager
is responsible for supporting the OHIO Online CRM operations serving student services
and success for enrolled online students. Ohio University strategically uses Slate to support these functions, and this position is
responsible for maintaining the functionality and reporting within the CRM to optimize usage for the unit. This
position will collaborate closely within OHIO Online with functional leaders and the Student & Programs
Communication Manager. The position will also collaborate closely with Enrollment Management and Student Success Technology, which provides
central oversight for the enterprise-wide implementation of Technolutions Slate as well as the Office of Information Technology. The
incumbent is responsible for identifying opportunities to leverage current and new technologies for greatest effectiveness in student
success operations.

Job Responsibilities Include:

• Work closely with Slate Application Administrators,
  OHIO Online, and the Student Success technology staff to develop required functionality and identify opportunities
  for efficiencies across all of OHIO’s instances of Slate. Support the newly implemented Slate- Current Student instance by monitoring system
  integrity and quality control, managing or supporting the execution of campaigns, forms, and managing secure roles, permissions and
  dashboards. Collaborate with functional leaders to identify means of increasing efficiencies by using queries, workflows, and other tools.
  Collaborate with functional leaders to identify and implement priority opportunities to streamline processes including routine but currently
  manual communications.
• In support of and in collaboration with Student & Program Communications Manager and functional leaders,
  build queries and execute communications to enrolled students to support timely messaging including registration information, student
  success alerts, and other personalized messaging based on student attributes or actions which support student success and
  retention.
• In support of and collaboration with functional leaders, develop views and reporting within the CRM that inform real-time adjustments to impact outcomes, such as on marketing, enrollment, or student services campaign
  performance.

Minimum Qualifications

• Bachelor’s degree
• Minimum of 3 years of related work
  experience

*An equivalent combination of education and experience may be considered

Preferred
Qualifications

Department
Provost Office

Pay
Rate: The target salary range is $44,592 to $59,085 commensurate with the selected candidate’s education and experience while
considering internal equity.

Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender
care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also
includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up
to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee
assistance program, access to professional development programs, and additional employee resources. Additional information is available at
https://www.ohio.edu/hr/benefits.

Job Open
Date
01/21/2025

Posting Close Date

Review of applications will begin immediately
and continue until the position is filled. For full consideration, please apply by 11:59 p.m. EST on February 23,
2025.

Job Category: Administrative at-will appointment

Months
12 month

Planning Unit: Office of the Provost

Work Schedule

Typical work
expectations are Monday – Friday, 8:00 – 5:00 (ET); however, candidates must be willing to work evenings and/or weekends if
necessary.

This is a remote position.

Campus: Athens

Expected
hours worked per week
40+

Expected duration of assignment
Ongoing

Applicants may contact this person if they have questions about this position.
Thomas Raimondi, raimondi@ohio.edu

Non-Discrimination Statement

Ohio
University is proud of its rich history, diverse campuses, international communities, and beautiful Appalachian settings. As part of our
ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming, respectful,
diverse, and inclusive workforce and community. All qualified applicants will receive consideration for employment without regard to race,
color, religion, age, national origin, ethnicity, national ancestry, sex, pregnancy, gender, gender identity or expression, sexual
orientation, status as a parent or foster parent, military service or veteran status, mental or physical disability, or genetic information.
Ohio University is an Equal Opportunity Employer.

Job Family/Subfamily
Communications &
Marketing-General Communications

Career Track & Level
IC 3

Pay Grade
CA&P|16|

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