Senior Program Manager – Online Programs

Senior Program Manager – Online Programs

Location: San Antonio, TX
Regular/Temporary:
Regular
Job ID: 13149
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at
San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures,
and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances
knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on
career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for
socioeconomic development and the commercialization of intellectual property – for Texas, the nation and the world. UTSA has been recognized
as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and the UT Health Science Center at San
Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to
build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer
robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate
transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be
accepted through 11:59 PM CDT on 3/4/2025. At the discretion of the hiring department, this position posting may close once a sufficient
number of qualified applications have been received.

Salary Range: Up to $60,000/Annualized, commensurate with
education, experience and qualifications.

Hours: 40 hours per week, exempt.

Required Application
Materials:

• Resume is required.
• Cover letter is required.

Essential Functions

Job
Summary

The Online Sr. Program Manager reports to the Assistant Vice Provost of UTSA Online and oversees the process of
launching new 100% online degree programs as part of UTSA Online’s self-supporting program offerings. This role involves maintaining a close
partnership with Digital Learning, faculty, program coordinators, the Admissions and Registrar teams, the Assistant Directors of the UTSA
Online Enrollment and Advising Teams, Marketing and Communications teams, the Senior Financial Director for Academic Innovation, and other
senior UTSA leadership.

This position also provides occasional administrative assistance to the Assistant Vice Provost of Online
Programs.

This position requires a high level of attention to detail, collaboration, and customer service skills, and a desire to be
part of a fast-paced but highly visible initiative that will help grow enrollment at UTSA.

Core
Responsibilities

1. Manages the launching of 100% online programs at the undergraduate and graduate level for Academic
   Innovation and Online Programs at UTSA.
2. Uses Trello project management tool to house all back-and-forth communication with project
   stakeholders.
3. Collaborates with internal and external partners to ensure tasks are accomplished based on due dates determined by the
   new program launch date.
4. Maintains awareness of committee meeting schedules and milestones that must be met to be able to launch new
   programs on time.
5. Continuously updates training documentation in coordination with UTSA Online leadership as new pieces of the
   degree launch program process are added to ensure front-line team alignment, such as process flow maps, SOPs for how a program is launched,
   etc.
6. Checks the CourseLeaf course management system to monitor program approval chains and upcoming action items.
7. Develops a
   thorough understanding of the new Online program launch workflow; use knowledge to facilitate program approvals as efficiently and
   effectively as possible within University, UT System, and The Higher Education Coordinating Board (THECB) policies and procedures, such as
   tracking approvals, submitting paperwork when needed, as well as coordinating and communicating with internal personnel at UTSA that need to
   be made aware of where approvals are.
8. Maintains a thorough understanding of any policy or procedural changes impacting Online (ONL)
   program approvals, communicating updates to stakeholders and providing recommendations to leadership to modify procedures as
   necessary.
9. Independently and proactively prioritizes, plans, coordinates, and oversees logistics for meetings with key project team
   members including developing agendas, taking project notes, recording, and following up on action items.
10. Leads project stakeholder
    meetings as a representative of the AVP of UTSA Online; ask relevant and appropriate questions and facilitate conversations to address
    questions and accomplish meeting objectives.
11. Coordinates, prepares, and disseminates various reports and communications for
    department projects
12. Develops, reviews, and edits presentations and documentation; independently research and analyze associated
    issues and compile materials needed for decision-making purposes.
13. Maintains administrative records, policies, and procedures;
    provides analysis and interpretation of internal processes and makes recommendations to improve efficiency and effectiveness.
14. Tracks
    newly launched programs and works in tandem with the data and reporting team to provide pertinent data when needed.
15. Coordinates
    AVP’s calendar to align with external and internal customers and to ensure optimal process flow for all program needs as well as other
    administrative duties assigned.
16. Learns new software applications used within the division and across the campus.
17. Performs
    other duties as assigned.

Required Qualifications

• Bachelor’s degree from an accredited
  institution.
• Seven (7) years of related experience.
• Six (6) years of experience as a coordinator or project
  manager.
• Tact, diplomacy, and judgment are necessary in dealing with others.
• Excellent written and verbal communication,
  organizational and analytical skills.
• Basic understanding of higher education and enrollment/advising
  duties.

Preferred Qualifications

• Experience with a project management platform (Trello, Asana, Basecamp,
  Monday.com, etc.).
• Experience in project management.
• Experience with sales and providing a customer-focused
  environment.
• Experience in higher education (admissions, enrollment, recruitment, advising, etc.).

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position.
  Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work
  in the United States by time of hire.
• Valid driver’s license and Motor Vehicle Record (MVR) as applicable.

Working
Conditions

Working Environment:

• Office environment.
• Ability to travel to and from meetings, training
  sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be
  required.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are
  required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

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This position will require working both
remotely in Texas and on campus (approximately five or more days on campus per month). Travel and parking expenses are the
employee’s responsibility. Applicants must be adaptable and open to working in both environments.

Equal Employment
Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas
at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender
identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to
the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with
disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

To view the full job
posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_S
EARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=13149&PostingSeq=1

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