Chief Student Success Officer (# 367517)

Job ID: 367517

About the Job

POSITION OVERVIEW:

The Chief Student
Success Officer (CSSO) is the senior level administrator overseeing all student success functions in
the College of Liberal Arts (CLA).
The CSSO oversees programs and initiatives that broadly encompass the
undergraduate student experience; including engagement and
belonging, academic advising; recruitment,
admissions, career services, scholarships, and diversity, equity, and inclusion efforts. The
CSSO will lead strategic
initiatives that promote student recruitment, persistence, retention, and degree completion; foster a welcoming
and
inclusive environment; and ensure a comprehensive support system for the 12,500 undergraduate students in CLA,
the largest college
at the University and in the state of Minnesota, This inaugural position will report to the Dean of
CLA and serve on the College’s
executive leadership team (Dean’s Group).

The work environment is mainly in the office with built-in flexibility.

Relocation
assistance is available.

POSITION RESPONSIBILITIES:

Strategic and Operational Collegiate Leadership
(30%)

• Serve as an integral member of the Dean’s Leadership Team (Dean’s Group), contributing to strategic
  decision-making
  and institutional governance.
• Work in partnership with the Office of Faculty and Academic Affairs to advance initiatives with
  curricular
  development, academic planning, and faculty development in alignment with and in support of
  undergraduate student
  success.
• Work directly with partners within the University and from other institutions of higher education to foster a
  strong
  relationship for development, academic partnerships, pathways, and affiliations.
• Provide strategic oversight and operational
  leadership for student services, encompassing staff development,
  planning, and resource allocation.
• Supervise a diverse team of
  directors.
• Facilitates and directs alignment, communication, and collaboration within Undergraduate Education and
  across the
  College.

Collegiate Enrollment and Retention Oversight (30%)

• Oversee the recruitment, retention, and degree
  attainment of undergraduate student populations, ensuring
  alignment with the College’s mission, values, and strategic
  priorities.
• Lead the development and execution of comprehensive enrollment management strategies.
• Foster an inclusive
  community and promote equity for all students. Oversee outreach to diverse student
  populations to support goals and sense of
  belonging
• Manage the CLA Care Team’s partnership with the UMN Office of Student Affairs to coordinate crisis
  responses and
  communicate with students, families, and stakeholders during critical situations.
• Utilize data-driven insights to monitor student
  retention and graduation trends, leveraging insights to
  strategically refine initiatives that promote sustained student success and high
  retention rates.
• Ensure comprehensive support for high-priority students, including those facing academic, personal, or
  financial
  challenges, by developing personalized interventions and connecting them with necessary
  resources to ensure their success and
  retention.

Financial and Administrative Leadership (20%)

• Oversee an annual budget that exceeds $10 million
  and an organizational unit employing 100+ personnel.
• Collaborate with unit directors to coordinate annual budget
  planning.
• Provide strategic oversight of comprehensive compensation and staffing plans in collaboration with the
  College and
  Human Resources.

Academic Engagement Initiatives (10%)

• Partner with the Associate Dean of Undergraduate
  Education and the Office of Faculty and Academic Affairs
  to advance high-impact practices such as experiential learning, undergraduate
  student research, internships,
  study abroad, and community-engaged learning, enriching the student experience.
• Develop and lead
  student engagement strategies, coordinating activities and programming with academic
  units to foster a dynamic and inclusive campus
  environment.

University and Collegiate Leadership and Engagement (10%)

• Serve on Curriculum, Instruction,
  and Advising (CI&A), CLA Assembly, the CLA Budget Advisory Committee,
  and other college committees.
• Co-Chair (with the Associate
  Dean for Academic Planning and Undergraduate Education) the new CLA
  Committee on Enrollment and Academic Planning and the new CLA
  Committee on Student Engagement and
  Curricular Innovation
• Attend Office of Undergraduate Education committees such as University
  of Minnesota Council of
  Undergraduate Education, University Student Equity and Success Committee, and Associate Dean
  Committee for the
  Vice Provost of Undergraduate Education

Qualifications

REQUIRED:

• BA/BS degree plus
  at least 12 years of relevant experience, or Master’s degree plus at least 10 years of
  experience in higher education in at least one of
  the following areas: student affairs, student success,
  enrollment management, or academic student support.
• Evidence of commitment
  to belonging, diversity & inclusion efforts
• Supervisory experience.

PREFERRED:

• Ph.D or other
  terminal degree
• Experience with student services administration within an academic college
• 10+ years of supervisory
  experience
• Evidence of excellent communication skills and ability to speak to a wide audience including faculty, staff,
  students,
  and the public
• Experience with managing a complex organization
• Cross functional leadership and
  collaboration
• Experience managing large and complex budgets

About the Department

The Office of
Undergraduate Education in the College of Liberal Arts is committed to an exceptional, inclusive
undergraduate experience and education.
We provide resources, opportunities, and systems from recruitment
through graduation that promote student success, career readiness, and
personal wellbeing so students can
leverage the advantages of their liberal arts education to the benefit of society. The core values of
the College of
Liberal Arts include freedom of thought and expression; respect, diversity, and social justice; excellence in all we
do;
and efficiency and adaptability in the achievement of our mission.

Pay and Benefits

Pay
Range: $130,000 – $170,000; depending on education/qualifications/experience

Time Appointment: 100%
Appointment

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University
offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous
  learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and
  dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life
  insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness
  (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at
  no cost
• Employee Transit Pass with free or reduced rates in the Twin
  Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may
not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate
while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the
salary offered to incoming candidates will be based on their individual credentials and experience.

How To
Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow
the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and
resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents
in the “My Cover Letters and Attachments” section.

A cover letter is required.

Priority
consideration will be given to candidates who apply with a resume and cover letter by April 25, 2025.

This position will
remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes
and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic
mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of
Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed,
religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender
identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent
upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from employment.

About the U of M

The
University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public
research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government
agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the
Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018,
2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).