Consortium eLearning Success Coach – HigherEdJobs

Job Number: 2024-00206

General Description of the Position

The eLearning Success Coach will directly support online students across the consortium, helping them overcome personal, academic, and technical challenges to succeed. This role is essential for fostering student persistence, especially for non-traditional and diverse students who may require extra guidance in navigating online learning environments.

Essential Functions & Required Knowledge, Skills and Abilities

The following are the functions essential to performing this job:

1. Offer personalized coaching sessions, helping students develop time management, study skills, and resilience.
2. Conduct virtual workshops and webinars to address common student challenges and promote success strategies.
3. Work with faculty and advisors to identify at-risk students and provide early interventions.
4. Maintain regular communication with students to ensure they feel supported and engaged in their studies.
5. Track student progress using data analytics and provide targeted outreach to those who need additional support.

Required Knowledge, Skills, and Abilities

1. Exceptional organizational and time-management skills.
2. Strong written and verbal communication.
3. Proficiency in Microsoft Office Suite and scheduling tools.
4. Discretion with confidential information.
5. Ability to multitask independently.

Qualification Standards

1. Education: Bachelor’s degree required; master’s degree in counseling, education, or related field preferred.
2. Experience: a minimum of 2 years of experience in academic coaching, advising, or student services.
3. Excellent communication and organizational skills.
4. Other preferences: Strong understanding of online learning environments and non-traditional students’ unique challenges.

Performance Standards & EEO Statement

The criteria for evaluation in this position include, but are not limited to, the following:

1. Demonstrate knowledge of the DSU Core Values.
2. Excellent oral and written communication skills.
3. Maintains a professional demeanor in interactions with the public.
4. Demonstrate strong customer service

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer/program” and “auxiliary aids and services are available upon request to individuals with disabilities”.