Coordinator, Distance Education – HigherEdJobs

Salary: See Position Description

Location: Alvin Community College – Main Campus

Job Type: Full-time (Staff)

Job Number: FY2425-155

Department: Academic Affairs/Instruction

Division: Distance Education

Opening Date: 04/02/2025

Job Summary

Minimum salary $49,748.69
Salary offer commensurate with education and related experience.

This is a full-time Professional position. Should a review of your application result in the intent to pursue your candidacy, you will be contacted by phone or email for an interview. The salary will depend upon the directly related years of work experience.

APPLICATION STATUS
Your application status will be updated throughout the review process.

TERMS OF EMPLOYMENT
Requires flexible work schedule to meet program needs, which may include working days, evenings and/or weekends.

May require travel to our main campus in Alvin and/or to various offsite locations, including local high schools in Alvin, Danbury, Manvel and Pearland.

Requires the provision of official transcripts and/or certifications within (30) days of hire.

Applicants with academic credentials from non-U.S. accredited institutions are required to have their coursework evaluated in terms of U.S. “equivalency.” All international credential evaluations must be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES®) in order to be considered for a faculty position. Applicants bear the responsibility of requesting, paying associated fees, and obtaining an original transcript evaluation for submission to the Office of Human Resources. Please refer to the NACES® website for further information (www.naces.org).

Alvin Community College is an equal opportunity institution and does not discriminate against anyone on the basis of race, religion, color, sex, pregnancy, gender equity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or veteran’s status.

This is a security sensitive position and requires a criminal history and/or motor vehicle records check.

Essential Duties

SUMMARY: The Distance Ed Coordinator will provide technical and functional support for our Learning Management System (Blackboard Ultra), ensuring seamless user experiences for students and instructors. The position will play a critical role in troubleshooting issues, managing user accounts, and collaborating with cross-functional teams to enhance Blackboard functionality.

Key Responsibilities:
User Support and Troubleshooting:
o Provide first-line technical support to Blackboad users, including students and faculty.
o Troubleshoot and resolve issues related to account access, course content, and system functionality.
o Escalate complex issues to the LMS Administrator or IT team when necessary.

Blackboard Administration and Maintenance:
o Assist in the setup, configuration, and maintenance of Blackboard courses, modules, and user accounts.
o Manage user enrollments, permissions, and roles within the LMS.
o Monitor system performance, perform regular checks, and ensure data integrity.

Training and Documentation:
o Develop and maintain user guides, FAQs, and other support documentation.
o Conduct regular open lab sessions and webinars to help users maximize Blackboard features and functionalities.

Collaboration and Communication:
o Collaborate with instructional designer, IT specialists, faculty, and other stakeholders to support the development of digital learning materials.
o Communicate system updates, maintenance schedules, and other relevant information to users.

Continuous Improvement:
o Collect feedback from users and recommend system enhancements to improve usability and user satisfaction.
o Stay up-to-date with industry trends and best practices in LMS support and educational technology.

WORK ENVIRONMENT
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day.

PHYSICAL DEMANDS
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.

Minimum Qualifications

REQUIRED QUALIFICATIONS

• Associate degree in Information Technology, Education Technology, Computer Science, or related field.
• Minimum of 1-3 years of experience in LMS support or educational technology support, or a minimum of 1-3 years of experience in providing customer support in a technical environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment and provide exceptional customer service.
• Demonstrates an understanding of ACC’s core values in serving in a manner that promotes the College as a strong community asset, being accountable, acting in a manner that is responsive, striving for excellence, and maintaining a student-centered focus.

Preferences

• Proficiency in using popular LMS platforms (e.g., Blackboard, Canvas, Moodle, or similar).
• Basic knowledge of HTML, CSS, and other web technologies is a plus.
• Familiarity with e-learning standards such as SCORM

Benefits

Welcome to Alvin, Texas! Located twenty five miles southeast of Houston in northeast Brazoria County, on land originally granted to the Houston Tap and Brazoria Railroad, Alvin is home to 28,377 residents and has much to offer our citizens and visitors alike.

The College
Alvin Community College is a public community college in Brazoria County, Texas. We provide educational opportunities in workforce training, academics, technical fields, adult basic education, and personal development.

Alvin Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees and certificates.

Vision Statement

“Alvin Community College will provide high-quality academic, technical and cultural educational opportunities that promote student success, enhance quality of life and support economic development.”

Mission Statement

“Alvin Community College exists to improve the lives of its students and community by providing affordable, accessible, inclusive, high quality and innovative academic, technical and cultural educational opportunities for the diverse communities it serves.”

Benefits
Alvin Community College provides comprehensive, competitive, and affordable benefit programs to meet the needs of our employees. The College offers a variety of health insurances, retirement, optional retirement plans, generous paid leave and holidays, wellness leave, an employee assistance program, and more.

Please view our Benefits At A Glance Flyer 2023-2024 (Download PDF reader) for more information and eligibility requirements.