Job Title: New Student Onboarding Specialist
Reporting Relationship: Associate Director of New
Student Onboarding
Unit: National & Global
Department: Dept. of Learner Success
Campus Location: NGM Building, Marion, IN
Summary of Position: The New Student Onboarding
Specialists assists all new N & G students with being prepared for a confident and supported start by introducing them to our learning
management system, student portal and IWU email. The New Student Onboarding Specialists will also introduce students to a community of
support and care that includes peers, IWU staff, and IWU faculty. New Student Onboarding Specialists are familiar with the challenges and
obstacles associated with new students as they begin their courses at IWU and use that knowledge to help students successfully navigate the
early days of their educational journey. The New Student Onboarding Specialists will keep watch on early non-engagement alerts and provide
proactive communication and ongoing support to the students assigned to his/her community.
Duties and Responsibilities
- Introduce students to the IWU academic community, including their peers, staff, and faculty
- Assists with
creating all onboarding videos as needed - Assist with all live webinar offerings for new students
- Assist with updating the
New Student Orientation page as needed - Assist with the process of student encouragement gift process
- Assist with
community belonging for all students as needed - Maintain engagement process for outreach for non-engaged students within the first
IWU course - As needed, establish, and fulfill appointments using phone, videoconference, or other resources available to ensure new
students are well prepared to begin their educational journey at IWU - EFFECTIVE COMMUNICATION
- Proactively engage with
students through open and interactive communication to build trust and sustainable relationships - Willingly demonstrate and initiate
conversations about National & Global’s core values of praying, loving, learning, and sharing, with focus on how these values give direction
to academic support, policy development, and student success - Understand and practice each component of the IWU National & Global
onboarding process with excellence - Maintain a positive, empathic, and professional attitude toward students at all times
- Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student’s
difficulties/life challenges in relation to educational pursuits - Inform students of community opportunities that will provide
benefits to their educational journey
- Proactively engage with
- COLLABORATION AND CENTRALIZED SUPPORT
- Serve as a liaison between
student and operational entities working actively to promote and introduce students to a community of support - Effectively and
accurately communicate university procedures, policies, and student services, seeking assistance/information from appropriate National &
Global entities - Serve above and beyond to pursue all identified issues (both for the student and within National & Global) to a
positive resolution. Communicate the resolution to the student and all involved parties
- Serve as a liaison between
- Other duties and
responsibilities as assigned
Qualifications: According to Indiana Wesleyan University employment policy all
employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- A minimum of an associate degree from an accredited institution
Experience
- Experience as an online student, preferably with IWU National & Global
- Experience
collaborating with adult learners - Demonstrated ability to collaborate effectively with individuals from diverse communities and
cultures - Demonstrated openness and willingness to learn the best onboarding and engagement practices
Required
Skills
- Personal drive to help students get well acclimated to IWU during the onboarding process
- Possesses
attributes of servant leadership enacted with fervor - A proficiency in carrying a natural conversation
- Excellent oral
presentation, written communication, and conversational skills - Computer skills including Microsoft Office, database software,
student information systems, document imaging systems, learning management systems, customer relations management systems - Commitment to identify solutions that uphold policy and procedure while meeting student needs
- Respond appropriately to
unexpected information and de-escalate conflict with calm, rational responses that represent Christlike principles and IWU National & Global
core values - Prioritize and track competing demands
- Effective decision-making skills based on student needs, National &
Global core values, policy, and procedure
Diversity Statement
IWU commits to create a community
that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible
or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and
embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational
institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer
employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe
the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities,
duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other
job-related duties requested by their supervisor in compliance with Federal and State Laws.
Indiana Wesleyan University is an Affirmative Action / Equal Opportunity Employer that does not discriminate on the basis of race, sex, color, national or ethnic origin, disability, age, veteran status, or any other status protected by law, in the administration of its educational policies, scholarship and loan programs, athletic and other administered programs, and all phases of employment, including hiring, promotion, demotion, treatment during employment, rates of pay or other compensation, and termination of employment. As an equal opportunity employer, Indiana Wesleyan University is committed to compliance with Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 or other federal, state, or local laws or executive orders except as claimed in a filed religious exemption. Indiana Wesleyan University affirms its position as a Christian University of the liberal arts and asserts its rights to employ persons who subscribe to the intent, mission, and doctrinal position stated in the university catalog. The President, the Administrative Officers, and all persons who have hiring authority will maintain and implement personnel policies and practices to assure that affirmative action/equal opportunity is being actively implemented and that no employee or applicant for employment or promotion shall suffer any form of discrimination. Indiana Wesleyan University will take appropriate steps to provide reasonable accommodations upon request to qualified individuals with disabilities so long as doing so does not cause Indiana Wesleyan University an undue hardship.
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