Lake Washington Institute of Technology
Salary:
$32.66 Hourly
Job Type: Full-Time Temporary
Job Number: T046
Location: Kirkland,
WA
Department:
Closing: Continuous
SUMMARY OF RESPONSIBILITIES
Located just
outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology
in the state of Washington. LWTech offers 12 bachelor’s degrees, 42 associate
degrees, and 70
professional certificates in 41 areas of study,
including STEM-focused programs in Science, Technology, Engineering and Math.
LWTech serves the Eastside and is located within
the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google,
Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech’s
Mission, Vision, Values, and Core Themes
LWTech is committed to increasing its cultural diversity with an emphasis on equity
and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value
diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that
will help to balance our employee workforce to align with our students and community. Questions regarding the College’s commitment to
diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council,
please click on the link.
Job Summary
This position is responsible for supporting the eLearning department and the
college’s delivery of online instruction. Responsibilities include providing faculty and students with technical support, troubleshooting,
executing basic and intermediate LMS functions, analyzing and compiling data, facilitating trainings and supporting the eLearning ticketing
system. This position performs critical tasks with minimal supervision, so the employee must be able to work independently, and possess
excellent problem-solving and customer service skills. This position is temporary and will work M-F 7:30am-4pm. 4 days will be on-campus and
1 day remote/teleworking.
ESSENTIAL FUNCTIONS
- Assist faculty and students with any login difficulties,
including explaining login procedures and how to reset passwords - Assist faculty and students with issues with synchronous online
class technology (ex. Microsoft Teams and Zoom) including advanced functions of breakout rooms, polls, whiteboards, etc. Collaborate with IT
as needed to troubleshoot issues - Add and remove students and instructors manually for classes that are not covered by the automated
process or when inaccurate enrollments need to be corrected - Perform quarterly merge requests, ensuring FERPA regulations are always
followed - Assist teachers with basic procedures such as importing content, creating content, and publishing courses
- Offer
and lead trainings on learning technologies, create and update user documentation, and regularly publish the eLearning
newsletter - Assist teachers with more advanced procedures such as using quiz item banks, rubrics, synchronous video
functions - Test and document Canvas and other technology features, changes, and added functionality
- Maintain privacy of
students and instructors when troubleshooting issues, as the employee has complete access to all accounts during this process, including the
ability to masquerade as individuals - Assist with the monitoring of the eLearning ticketing system, coordinating with other LMS
administrators on tickets, and following the escalation process - Work with IT to update student name changes, student ID changes,
etc. within Canvas and other technologies - Ability to troubleshoot basic computer, printer, and copier problems
- Monitor the
eLearning website to ensure accuracy, as well as create website content - Assist instructors with accessibility issues within Canvas
and other technologies
Other Duties
Please note this job description does not cover or contain a comprehensive
listing of activities. Additional duties and responsibilities will be assigned as deemed necessary to meet college and department
needs.
QUALIFICATIONS
Minimum Qualifications
- Associate’s degree
- Three years’
experience working in an office setting, preferably in an educational environment - Must communicate in English both verbally and in
writing - Knowledge of online procedures, terminology, and products
- Knowledge of MS office
- Proficient with Canvas
Learning Management System and other eLearning technologies
Allowable Substitution
If necessary, alternative
combinations of education and experience may be evaluated by the Human Resources Office for comparability.
Preferred
Qualifications
- Bachelor’s degree
- Experience training or teaching adult learners
Competencies
- Ability to self-train on technology and procedures to troubleshoot, assist instructors and successfully complete tasks and
projects - Proficient in Microsoft Word, Excel, and Outlook, including filtering, sorting, formulas, and csv files in Excel and
working with Zoom and Microsoft Teams - Excellent customer service and communication skills, including the ability to defuse
potentially disruptive patrons in a safe and courteous manner - Maintain regular and reliable attendance on the job
- Ability to
maintain confidentiality in keeping with both federal and state laws and college policies - Establish and maintain effective working
relationships with persons from diverse educational, economic and cultural backgrounds, as well as persons with disabilities and
disadvantages
SUPPLEMENTAL INFORMATION
Compensation & Work Schedule
Hourly rate of
pay is $32.66 This is a temporary position and scheduled 40 hours a week. Work hours are Monday-Friday from 7:30 am to 4:30 pm. 4 days will
be on-campus and 1 day remote/teleworking.
Required Online Application Materials
application
process
To be considered for a position you MUST submit a complete online application form, resume, cover letter, responses to the
supplemental questions included in the online application process.
Conditions of Employment
transcripts/certifications will be required upon employment
employment
Physical
Requirements
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of
time, kneeling, squatting, and stooping; and traversing up and down stairs.
Disability Accommodation
LWTech
follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
operate office equipment
the phone or in person
Eligibility to Work
If you are hired, you will need proof of identity, and documentation
of U.S. citizenship or legal authorization to work
EEO Statement
Lake Washington Institute of Technology is an
equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not
discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender
expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding
the College’s Affirmative Action Policy may be directed to the Meena Park, Vice President of Human Resources, Affirmative Action
Office/Title IX Coordinator, (425) 739-8212.
Jeanne Clery Statement:
Notice of Availability of Annual Security
and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a
part of the College’s commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated
information about current campus policies concerning safety and security issues, the required statistics, and other related information for
the past three (3) calendar years.
LWTech’s Annual Safety Report (ASR) is available online at www.lwtech.edu/about/campus-safety/.
To obtain a paper copy of the report, please visit the LWTech Safety Department located in
the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.
Sexual Misconduct
Pursuant to RCW 28B.112.080,
applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment
or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at
the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this
form.
CORRECTIONS OR EXTENDED NOTICES
To apply, please visit https://www.schooljobs.com/careers/lwtc/jobs/4803986/project-specialist-elearning-coordinator
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